RETURN POLICY  

We have an easy 7 day return policy. We accept returns if..

a) The prdouct shipped to you is defective or damaged. You’d have to intimate us along with photographic / videographic proof of damaged / wrong product / defect on Whatsapp. You should report the same to us within 7 days from the delivery date. The product with its original packaging along with all accessories must be returned. We will send you a new replacement unit as soon after we receive the package returned by you. We will make arrangements for the return and replacement ourselves.

b) For any reason not mentioned in point (a), if you would like a refund or exchange the product you’ve received.
You may do so by contacting us on whatsapp with the necessary photographic / videographic proof , if required within 7 days of receipt of the product. In this case we would be deducting the shipping costs associated with the return which would amount to Rs.120 per kg. and refund the rest of the money, electronically into your bank account. If you are requesting for an, we would be deducing return shipping cost of Rs.90 per kg only.

c) Returns are accepted only for unused products.

d) Accepting or rejecting return requests is the sole discretion of the returns handler on whatsapp.

Please contact us on Whatapp: +91 8838990853 and we would be happy to help you out with any problem you are facing with our cookware.

We promise that our cookware is seasoned with natural cold-pressed oil as described and is safe to cook in. We have lifetime support on all our products and you will get our suggestions and guidance all along. We promise to be by your side in your culinary journey of eating and cooking right.

In certain cases our shipping partners would not be able to pickup for certain locations. Customers in these locations will have to return items themselves and we will refund the shipping cost incurred by you on sending us a scanned copy of the AWB.

Please note that this return policy is applicable only for products bought from our online store (trilonium.com). We make a note of all the serial nos. of products and their respective buyers. So if the serial nos. do not match with our records of what we have sent you, then no replacement will be given. You will have to take back your returned product from us at your cost.

FAQ
Within what time period do I have to return the product?

You need to return the product bought from our store within a period of seven days from the receipt of the shipment.

What is your cancellation policy?

You can cancel your order anytime until your order starts shipping. If you wish to cancel an order that is being shipped, a restocking fee of 25% will apply to your order

How do I return my product to trilonium.com?

Please contact our Whatsapp 8838990853 Customer Care # and our customer service representatives will attend to returns related queries.

Whatsapp Customer Care # +91- 8838990853  (Business Hours: Monday to Saturday 10AM to 6.30PM IST).
Return address.
eKitchen Ventures,
16/9, Chennakrishnapuram,

Salem -636007,
Tamil Nadu, India.
(Near Hotel Windsor castle),
(Opp. Varsiddhi Vinayak Temple).

Ph: 8838990853
Email: trilonium@gmail.com