Frequently Asked Questions


Home

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We source our teas from over 150 renowned tea plantations and small individual farms in India. Within the country, we procure from 5 popular tea-producing regions, namely: Darjeeling, Assam, Nilgiri, Kangra, and Sikkim.

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After sourcing our teas directly from plantations within hours of harvest, we bring them to our state-of-the-art tea facility in New Delhi, India. The teas then go through rigorous rounds of cleaning, sorting, quality testing to remove any impurities/dust/foreign particles. Teas then pass through a final 10+ quality checkpoints for leaf size, aroma, liquor, flavors etc. They are then vacuum-packaged in opaque aluminium-lined bags using sophisticated machinery. These vacuum-bags are then stored in a dehumidified, temperature-controlled warehouse which ensures that the teas remain garden-fresh and maintain their character. Upon receiving a consumer's order, we further pack the required quantity of tea in smaller vacuum-sealed packs which are boxed in the retail boxes and then sent over to our own delivery centers located in various parts of the world.

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All Vahdam Teas have a shelf-life of 3 years from the Date of Picking/Harvest. Both the 'Date of Picking' and the 'Date of Expiry' are mentioned on the bottom of all our boxes.

Shipping

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We ship our products using various post services. All orders above ₹499 are eligible for Free Shipping. For any order below ₹499, an additional charge of ₹50 is levied as a shipping charge, for all states.

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You can track your shipment by heading to our dedicated Tracking page. Simply enter your 'Tracking Number' into the box and you can track your order. You can find the Tracking page here -https://trilonium.myshopify.com/pages/track-your-order

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Yes, we do ship outside India. Till date we have shipped our premium teas to consumers in more than 130 countries around the world. For shipping outside the India, please visit our global website

Products

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Default answer for faq questions

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Deciding on a perfect tea that suits your likes can take a while. Hence, we have a separate Vahdam Sampler Collection, wherein we present our customers with assorted samples of various teas. Choose from a wide variety of samples, including our Assorted Tea Sampler of 10 different teas. In addition to this, we also have sampler packs of Black, Green, Chai, Oolong, White and various other teas. These sampler packs come in a variant of 5 samples and 10 samples. You can find them here:

Others

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We accept payments through PAYPAL, credit/debit cards of VISA, MASTERCARD, MAESTRO, RUPAY, and AMEX Credit cards.

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No we do not offer gift wrapping services. Although, we have a dedicated Gift collection where you can find delectable collections of our single-origin teas, tea samplers, tea bags, and limited collector's editions as well. Check out our Gift collections here -

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At trilonium, we value and uphold the privacy and security of our consumers at the highest standards. All information collected is protected against any unauthorised access and release. All transactions on the Vahdam Website are protected with a robust 128-bit encryption technology to protect your card information and transmit it through a secure pathway. All card payments are processed through reputed, secure, and trusted partners like PayPal, 2Checkout, and PayU.

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