Shipping policy

At Trilonium, we want your cast iron to reach you safely and quickly. Here's everything you need to know about how we ship.

Free Shipping & Cash on Delivery

We offer free shipping and COD on all orders across India, unless stated otherwise on the specific product page. No minimum order value. No hidden charges.

Order Processing

Orders are processed within 24–48 business hours of receiving your order confirmation email. Please note that orders placed on weekends or public holidays will begin processing on the next working day. Once your order is handed over to our shipping partner, you'll receive a separate dispatch confirmation.

Shipment Tracking

As soon as your order is on its way, we'll send you a tracking link via SMS, email, and WhatsApp so you can follow your package every step of the way.

Delivery Timeframes

Delivery typically takes 4–7 business days depending on your location. Remote or hilly areas may take a little longer. If your order hasn't arrived within the estimated window, please reach out to us and we'll look into it right away.

Shipping Partner Operations & Delivery Delays

Once your order leaves our facility, it is handed over to a third-party shipping partner who handles the on-ground delivery. Please note that we have no direct control over our shipping partner's on-ground delivery operations. From time to time, deliveries may be delayed due to circumstances beyond our control — such as adverse weather, natural calamities, regional transport disruptions, festive-season volume surges, courier network issues, or delays in remote and difficult-to-reach locations. While we do everything we can to ensure timely delivery, we are not responsible for delays caused by these external factors. Rest assured, we will follow up on your shipment's status and assist you in every way we can until your order reaches you safely.

In-Store Pickup

We do not offer in-store or warehouse pickup at this time. All orders are shipped directly to your delivery address.

International Shipping

We currently handle international orders on a case-by-case basis. If you're ordering from outside India, please contact us on WhatsApp before placing your order so we can confirm availability, shipping costs, and estimated delivery times: wa.me/918838990853

Returns & Exchanges

We have a 7-day return policy from the date of delivery. For full details on eligibility, process, and conditions, please visit our Refunds & Returns Policy.

WhatsApp Customer Care: +91 88389 90853 Monday – Saturday, 10:00 AM – 6:30 PM IST

For any shipping-related queries, don't hesitate to reach out — we're happy to help.