Shipping policy
At Trilonium, we want your cast iron to reach you safely and quickly. Here's everything you need to know about how we ship.
Free Shipping & Cash on Delivery
We offer free shipping and COD on all orders across India, unless stated otherwise on the specific product page. No minimum order value. No hidden charges.
Order Processing
Orders are processed within 24–48 business hours of receiving your order confirmation email. Please note that orders placed on weekends or public holidays will begin processing on the next working day. Once your order is handed over to our shipping partner, you'll receive a separate dispatch confirmation.
Shipment Tracking
As soon as your order is on its way, we'll send you a tracking link via SMS, email, and WhatsApp so you can follow your package every step of the way.
Delivery Timeframes
Delivery typically takes 4–7 business days depending on your location. Remote or hilly areas may take a little longer. If your order hasn't arrived within the estimated window, please reach out to us and we'll look into it right away.
In-Store Pickup
We do not offer in-store or warehouse pickup at this time. All orders are shipped directly to your delivery address.
International Shipping
We currently handle international orders on a case-by-case basis. If you're ordering from outside India, please contact us on WhatsApp before placing your order so we can confirm availability, shipping costs, and estimated delivery times: wa.me/918838990853
Returns & Exchanges
We have a 7-day return policy from the date of delivery. For full details on eligibility, process, and conditions, please visit our Refunds & Returns Policy.
WhatsApp Customer Care: +91 88389 90853
Monday – Saturday, 10:00 AM – 6:30 PM IST
For any shipping-related queries, don't hesitate to reach out — we're happy to help.