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Frequently Asked Questions
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Trilonium cookware is manufactured in India.
Shipping
We ship our products using various post services. All orders above ₹499 are eligible for Free Shipping. For any order below ₹499, an additional charge of ₹50 is levied as a shipping charge, for all states.
You can track your shipment by heading to our dedicated Tracking page. Simply enter your 'Tracking Number' into the box and you can track your order. You can find the Tracking page here -https://trilonium.myshopify.com/pages/track-your-order
Products
All Trilonium Cookware is seasoned with a mixture of natural cold-pressed oils. You do not need to re-season it before use. All you have to do it maintain the seasoning.
The procedure to maintain our seasoning is fairly straight forward.
You will receive an instruction manual along with the product.
Your cookware is built to last for a lifetime. We have a Limited lifetime warranty on our products. Please refer to the warranty card on receipt of the product.
We are always available to assist you on whatsapp tap here- wa.me/918838990853
Others
We accept payments through PAYPAL, credit/debit cards of VISA, MASTERCARD, MAESTRO, RUPAY, and AMEX Credit cards.
Yes, we offer gift wrapping services.
At the time of checkout, please ensure that you select the gift wrapping service for an additional fee of Rs.20/- per product.
At trilonium, we value and uphold the privacy and security of our consumers at the highest standards. All information collected is protected against any unauthorised access and release. All transactions on the trilonium Website are protected with a robust 128-bit encryption technology to protect your card information and transmit it through a secure pathway. All card payments are processed through reputed, secure, and trusted partners like Razorpay, PayPal, 2Checkout, and PayU.
